Terms of Service

Last updated: January 2026

1. About these terms

These Terms of Service ("Terms") govern your use of the akora9.com website and your general relationship with AKORA9 Consulting ("AKORA9," "we," "our," "us"), a process improvement and execution consulting practice based in Pune, India. By using this site or engaging our services, you agree to these Terms.

2. Our services

AKORA9 provides process improvement and execution consulting services, including but not limited to process health checks, execution roadmaps, purpose-alignment monitoring, and advisory retainers. The specific scope, deliverables, timeline, and fees for any paid engagement will be defined in a separate, mutually signed Statement of Work or engagement letter. These Terms do not, by themselves, create a contractual obligation to deliver any specific service.

3. Enquiries and communication

When you contact us by email, phone, or WhatsApp, you agree to provide accurate information. We aim to respond to enquiries within one business day, though this is not a guaranteed response time.

4. Fees and payment

Fees for any engagement are agreed separately in writing before work begins. Unless otherwise stated in a signed SOW, invoices are payable within the timeframe specified in that document. Late payment may result in a pause of ongoing work.

5. Confidentiality

We treat information shared with us in the course of an engagement, including operational, financial, and process data, as confidential, and we do not disclose it to third parties without consent, except where required by law. Formal engagements may be covered by a separate mutual non-disclosure agreement (NDA) on request.

6. Intellectual property

Unless otherwise agreed in writing, deliverables created specifically for a client as part of a paid engagement (such as reports, roadmaps, and process documentation) belong to that client upon full payment. AKORA9 retains ownership of its own pre-existing frameworks, methodologies, and general know-how used to deliver the work.

7. Limitation of liability

AKORA9 provides advisory and execution support based on the information made available to us by the client. We are not liable for business outcomes, financial losses, or decisions made independently by the client, except where such liability arises from our gross negligence or willful misconduct, or cannot otherwise be excluded under applicable Indian law.

8. Website use

The content on akora9.com is provided for general informational purposes and does not constitute professional advice. You may not reproduce, copy, or redistribute content from this site without our permission.

9. Governing law

These Terms are governed by the laws of India, and any disputes arising from them will be subject to the jurisdiction of the courts in Pune, Maharashtra.

10. Changes to these terms

We may update these Terms from time to time. Continued use of this site or ongoing engagement with us after changes are posted constitutes acceptance of the revised Terms.

Contact us

Questions about these Terms, or about an existing or potential engagement: